How SONIQ connects to BigChange
Full bidirectional REST API integration. Contact lookup on inbound calls, automatic call logging, record updates, and post-call sync happen in real time.
Push events from SONIQ to this system the moment they happen — missed call, voicemail, call ended, agent disposition. Trigger automations without polling.
The instant an inbound call arrives, SONIQ matches the caller's number against this system and surfaces the record on screen before the agent picks up.
Screen pop
The moment an inbound call arrives, SONIQ matches the caller's number against BigChangeand surfaces the most relevant data — before the agent picks up. Typical lookup time under 300ms.
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Matched in BigChange
What you can do with SONIQ + BigChange
Client name, open job and assigned engineer shown on ring
Job status, SLA countdown and site address surfaced to the agent
Missed calls create new jobs or follow-up tasks automatically
Post-call job notes synced back to the field service system
Data accessed
SONIQ requests only the minimum scopes needed. All data is processed in transit and never stored on SONIQ servers beyond the active call session.
Connect SONIQ to BigChange
See the screen pop, CRM sync, and AI call actions live — configured for your exact setup.
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