How SONIQ connects to Exact (SOE)
Full bidirectional REST API integration. Contact lookup on inbound calls, automatic call logging, record updates, and post-call sync happen in real time.
The instant an inbound call arrives, SONIQ matches the caller's number against this system and surfaces the record on screen before the agent picks up.
Screen pop
The moment an inbound call arrives, SONIQ matches the caller's number against Exact (SOE)and surfaces the most relevant data — before the agent picks up. Typical lookup time under 300ms.
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Matched in Exact (SOE)
What you can do with SONIQ + Exact (SOE)
Patient name, NHS number, date of birth and GP shown before call is answered
Appointment date, treatment history and medication flags surfaced instantly
Missed calls create callback tasks in the practice management system
FHIR R4 compliant where supported — no PHI stored in SONIQ
Data accessed
SONIQ requests only the minimum scopes needed. All data is processed in transit and never stored on SONIQ servers beyond the active call session.
Connect SONIQ to Exact (SOE)
See the screen pop, CRM sync, and AI call actions live — configured for your exact setup.
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