How SONIQ connects to Guestline
Full bidirectional REST API integration. Contact lookup on inbound calls, automatic call logging, record updates, and post-call sync happen in real time.
Push events from SONIQ to this system the moment they happen — missed call, voicemail, call ended, agent disposition. Trigger automations without polling.
The instant an inbound call arrives, SONIQ matches the caller's number against this system and surfaces the record on screen before the agent picks up.
Screen pop
The moment an inbound call arrives, SONIQ matches the caller's number against Guestlineand surfaces the most relevant data — before the agent picks up. Typical lookup time under 300ms.
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Matched in Guestline
What you can do with SONIQ + Guestline
Guest name, reservation ref, room and loyalty tier shown before answer
Arrival and departure dates, special requests and spend history surfaced
Group and corporate booking pipeline managed via CRM sync
Post-call notes logged against the guest profile
Data accessed
SONIQ requests only the minimum scopes needed. All data is processed in transit and never stored on SONIQ servers beyond the active call session.
Connect SONIQ to Guestline
See the screen pop, CRM sync, and AI call actions live — configured for your exact setup.
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