How SONIQ connects to Phorest
Full bidirectional REST API integration. Contact lookup on inbound calls, automatic call logging, record updates, and post-call sync happen in real time.
Push events from SONIQ to this system the moment they happen — missed call, voicemail, call ended, agent disposition. Trigger automations without polling.
The instant an inbound call arrives, SONIQ matches the caller's number against this system and surfaces the record on screen before the agent picks up.
Screen pop
The moment an inbound call arrives, SONIQ matches the caller's number against Phorestand surfaces the most relevant data — before the agent picks up. Typical lookup time under 300ms.
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Matched in Phorest
What you can do with SONIQ + Phorest
Member name, membership type, expiry and last visit shown on ring
Class bookings and upcoming appointments surfaced to reception
Lapsed member win-back workflows triggered on missed calls
Post-call booking or purchase synced to the membership system
Data accessed
SONIQ requests only the minimum scopes needed. All data is processed in transit and never stored on SONIQ servers beyond the active call session.
Connect SONIQ to Phorest
See the screen pop, CRM sync, and AI call actions live — configured for your exact setup.
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