AI-powered outbound dialling with live transcription, real-time sentiment, supervisor wallboard, keyword escalation alerts, and an AI coach on every agent — built into SONIQ.
Acknowledge first. Ask what isn't working.
Offer 30-day pause — 40% re-activate.
14 months on plan. Eligible for discount.
CC Standard gives you a fully featured predictive dialler with live transcription. CC+ adds real-time AI coaching, sentiment on every agent card, and instant escalation alerts.
Five dialling modes — preview, progressive, power, predictive, blended. Ofcom-compliant pacing with auto abandon rate monitoring.
As the customer speaks, the AI coach surfaces objection-handling scripts, product info, and compliance reminders in real time.
Deepgram scores every utterance. The supervisor wallboard shows live sentiment bars for all active agents simultaneously.
Define escalation keywords. When a customer says them, the supervisor gets an instant alert with one-click barge option.
Click any agent card to open their live transcript. Barge in or whisper. See all agent sentiment and status at a glance.
PCI detection flags card data in real time. Recording auto-pauses. Full Ofcom abandon rate tracking per campaign.
Dials, connects, dispositions, conversion rate, AHT, and sentiment breakdown — all per campaign. Export to CSV.
Upload product docs, objection scripts, and FAQs. The AI coach retrieves the most relevant chunk live on each call.
Supervisors see every active call. Click an agent card to open their live transcript — every word transcribed in real time, every utterance sentiment-scored. Barge in or whisper without the agent missing a beat.
Live Agents — click to open transcript
Acknowledge first. Ask what isn't working — don't rush to retain.
Offer 30-day account pause. 40% re-activate after a pause.
14 months on Premium Plan. Eligible for loyalty discount today.
Deepgram STT transcribes agent and customer utterances live. Diarised — you always know who said what.
Each line gets a sentiment score (-1 to +1). Supervisors see the emotional arc of every call as it happens.
Join any call silently, whisper to the agent only, or take over entirely — from the wallboard, in one click.
Define escalation keywords, PCI triggers, and sentiment thresholds per campaign. The moment one fires, the supervisor gets an alert with the agent, the quote, and one-click action options — all before the call ends.
Escalation keywords are set per campaign or at org level. When a customer uses a defined keyword, the AI flags it instantly — with the quote, the agent, and what action to take. No manual monitoring needed.
Four new features that work together to give agents full context before every call — and supervisors a real-time view of who's waiting and why.
Blends DDI inbound, Smart Call Links, and transfers into one live view. Name, number, reason for calling, full relationship history. No other CC platform does this.
💬 Skoda Fabia VRS · pricing
🧠 New contact
Link: car-enquiry
💬 MOT booking · Ford Focus
🧠 3 prev calls · last: Mon · sentiment 84%
DDI: 0161 496 0012
💬 Recall query · VW Golf
🧠 1 prev call · recall flagged
Internal transfer
ProCall Solutions
Retention campaign
Agent screen pop
David calling about Cancel request
Acct #DH-4421 · Premium Plan
Create a call link, attach it to any call flow or ring group, embed on your site. The URL carries context — agent sees who's calling and why before answering.
"Hi, this is Sarah from ProCall. I was hoping to have a quick chat today…"
Strong. Listened well, handled upgrade confidently.
Cancellation handled correctly. Active listening needs work.
Compliance issue — did not confirm right-to-call.
Both tiers sit on top of a SONIQ seat — no separate platform to manage.
Feature
CC Standard
£49/agent/mo retail
CC+
£99/agent/mo retail